Need Help?

If you are having a problem, the resources on this page should help you out.

IMPORTANT: Please add support@galactix.com and sales@galactix.com to your Safe-List!

If you are not receiving any email from us, it is most likely because our email is being filtered to your Junk-mail or Spam folder. Adding the above email addresses to your safe-list (or white-list) will ensure you receive your license key and tech support responses.

Basic Scheduling Questions:

For information on how to set up a project and schedule your league, please watch one of the many tutorials by following the links to the left. Also, many common questions are answered in the product's Frequently Asked Questions (FAQ) page.

Specific Program Questions

If you are unsure what a particular screen does or what it is asking for, press the F1 key on your keyboard. The context-sensitive help will provide all the details on the current screen. You can also navigate through the help file by clicking the Documentation link to the left for the product you are using.

Still Stuck?

If the tutorials, FAQ, and help file haven't answered your question, please visit the Support Forum or type your question in the search bar above. If you can't find the answer, please post your question in the relevant forum and we will respond as soon as possible.

Post Quick Links:

• Round Robin Scheduling Q&A
  Post questions on round-robin scheduling and constraints, setting up start times, available time, home fields, and standings in this forum.
• Tournament Scheduling Q&A
  Post any question relating to tournament bracket scheduling here. This includes single-elimination, double-elimination, and consolation schedules, team seeding, constraints, and anything else tournament related.
• Practice Scheduling Q&A
  Post any question relating to setting up and scheduling practices.
• Official/Referee Scheduling Q&A
  Post any question relating to setting up and scheduling officials for round-robin and tournament games.
• Website and Custom Report Authoring Q&A
  If you have questions on how to set up, customize, tweak, or use the custom reports or website generated with the Team Sports Scheduling System, post them here.

Private Questions

If you have questions about purchasing or licensing, or a question of a sensitive nature you would rather not post in the forum, please send us an email at support@galactix.com.